Staples Print & Marketing Shops Production Planner in Lancaster, Pennsylvania
The Production Expert is accountable for Copy & Print quality production goals. Their primary responsibility is to coach and mentor the production team in reviewing workload, accuracy, quality and timeliness of all orders that will meet and exceed the customer’s expectations. This position will work closely with the Production Associates to ensure volume, scheduling efficiency and customer deadlines are being met as well as with the Service Expert & Associates to ensure they understand customer expectations.
Customer Service, Copy & Print Sales, Quality & Production.
? Maximize the efficiency and operations of the production area in order to provide accurate turn around
? Ensure that all orders follow “Perfect Order” procedures
? Review and finalize completed orders with production team to ensure that customers’ needs have been
? Peer coach production team to produce and finish orders on time while following Copy and Print Shop
Workflow & Quality Assurance Process.
? Work directly with external vendors to identify and overcome equipment based obstacles.
? Review customer documents with an eye to offer total solutions and identify cross selling
Position Responsibilities :
? Follow the four stages of The Customer Order Process.
? Partner with Copy & Print Sales Manager to improve margin, quality and capacity performance.
? Partner with Service team during the Order Routing step.
? Using tools in place, determine how and where the order will be produced and finished.
? Partner with Production Associates to ensure customer deadlines and quality standards are being met.
? Work directly with the hub when sending orders to their facility.
? Maintain a consistent, high level of productivity and service that meets customer’s expectations and
? Observe and peer coach associates and provide feedback to ensure quality of jobs.
? Adhere to all company policies procedures & safety standards
? Perform other related duties as assigned
Critical Success Factors:
? Drive Profitable Sales and Customer Service through EASY Copy Promise Behaviors
? Demonstrate Leadership Role to Ensure Quality of Jobs
? Show Initiative. Make Decisions Independently
? Oversee Copy & Print Operations to ensure Company standards.
? Exhibit Team CARE values.
Preferred Skills & Experience:
? 2-4 years retail experience in a production and customer service environment, preferably in a Copy &
? Time management skills and planning skills.
? Detail oriented and organized, able to supervise multiple projects and customers.
? Computer skills: Microsoft Office (Excel, PowerPoint, Word), Acrobat, Picture It, Publisher, Internet,
E-mail and CDRom/Zip
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.