Wind River Environmental Dispatcher (314501) in Landisville, Pennsylvania
We are seeking a hands-on individual who will assist with dispatch operations and ensure that we provide outstanding service exceeding our customers' needs! This person needs to be self-motivated and to be able to take it upon themselves to know all of our service offerings and the desire to work independently.
This role involves strong attention to detail, excellent communication skills and insuring precise records are kept and maintained. Since we deal with many local agencies requiring town specific forms and permits, finely tuned organization skills are required.
Work directly with our Dispatch Supervisor, Field service technicians, Customer care and Environmental Team.
Print and package paperwork for Technicians
Monitor and update Samsara and Tom-Tom issues
Scheduling and time sheet approvals
Reviews work tickets for accuracy and completion
Participates on the on-call rotation for emergency calls
Become fully trained and understand our custom database called Martha.
Perform performance reviews for direct reports
Others duties as required and assigned
What we require:
Proficient in Microsoft Office applications
Time Management and Multi-Tasking Skills
Our dispatchers are most successful when they have experience prioritizing and handling multiple assignments and responsibilities
Great People Skills
We need someone who can be pleasant, thoughtful, and effective on the phone. They must be able to coach, motivate and mentor personnel to achieve maximum performance results
Someone who wants to do the right thing for the company and the customer
Someone who will bring a positive attitude and fun spirit to our already great team and who will make a positive impression on our customers and employees