Bendix IT Global Client Services Analyst in Westminster, Maryland
IT Global Client Services Analyst
The GCS Analyst’s role is to support the overall day-to-day computer operations, file server management, and user access management while advises IT Support Operations. This includes but not limited to assisting employees with the installation, configuration, and operation of their computer or mobile device equipment, e.g. desktop, laptop, tablet, smart phone, etc. and with integrating PC systems into local-area and wide-area networks. Ensure the integrity and security of the in-house voice, data, and video equipment and its associated network connections. Consult with various hardware, software, and telecom vendors for service needs. Apply proven communication, analytical, project management, relationship management, and problem solving skills to help maximize the benefit of IT system investments and to assist in the support of mobile, cloud, social media and security trends within the business.
Install, configure, test, maintain, monitor, and troubleshoot employee workstation hardware, networked peripheral devices, and networking hardware products.
Provide first level troubleshoot associated employee workstation software and networking software products.
Deploy pre-packaged software as needed using automated deployment tools.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Support development and implementation of new computer projects and new hardware installations.
Perform first level support analysis, diagnosis and resolution of Unified Communication and telecommunications for end users; recommend and implement corrective solutions. Conduct add, moves, and changes support for this infrastructure.
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
Implement and maintain regional IT security initiatives and operations designed to enhance IT security and protect intellectual property in the sites, by working closely with RSC security team.
Help identify any non-standard IT practices and realign to corporate policies like technology standardization.
Support and manage the growing volume and variety of consumer oriented devices, e.g. iPhone, iPad, Android, BlackBerry.
Must be able to follow instructions, safety & environmental rules and regulations.
Bachelor’s Degree in the field of computer Science, Information Science, or Management Information Systems
A minimum of 3-5 years of experience in various Information Technology roles in consistently more responsible positions.
Various technology Certifications desired.
Extensive front-end technical client hardware and software experience.
Experience working in a team-oriented, collaborative environment.
Ability to communicate ideas in both technical and user-friendly language.
Knowledge on office standard software and business process applications.
Hands-on hardware troubleshooting.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Effective interpersonal and relationship-building skills.
Excellent listening, written, and oral communication skills.
Strong customer-service orientation.
Excellent analytical and problem-solving skills.
Familiar with computer hardware, including desktops, laptops, Tablets, Smart Phones, PC components, and peripherals.
Familiar with core software applications, including but not limited to Microsoft Office, Microsoft Windows 7 and 10, Microsoft Lync, Visio, Microsoft Project, Adobe, McAfee, and McAfee end point encryption.
Working knowledge of network and PC operating systems.
Working knowledge of current network hardware, protocols, and standards.
Working knowledge of Avaya PBX equipment, Microsoft unified messaging, and call management systems
Westminster, Maryland, United States