WellSpan Health Contact Center Specialist I - - Wellspan Medical Group Contact Center - York - PT in York, Pennsylvania

Contact Center Specialist I - - Wellspan Medical Group Contact Center - York - PT

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Job Description

Multiple day shifts currently available; start time between 8:00am and 12:00pm, Mon-Fri only

General Summary:

Under the general supervision of the Supervisor-Contact Center and the Manager-WSH Access, performs a variety of support functions including, but not limited to, registration and scheduling, telephone management, interviewing patients, insurance/ billing and record management, interviewing and general phone call intake.

Duties and Responsibilities:

The following are essential job accountabilities:

1 Answers incoming calls to a centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately. 2 Conducts patient interview by telephone, to collect accurate financial, biographic and demographic information for admission or registration. 3 Schedules patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patients needs. 4 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable. 5 Registers patients in accordance with established policies and procedures. Understands patient insurance information and correctly enters that information into the billing system. 6 Corresponds with clinical teams and physician via the computer system with necessary patient information. 7 Pages providers when needed for patient consults. 8 Relays medical information to the clinical team to allow them to provide exceptional patient care. 9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc.. 10 Uses the clinical computer system to communicate with medical office staff.

Department Description:

The WellSpan Medical Group Contact Center is located in a beautifully restored loft building known as the Greenway Tech Building in downtown York. The personal work spaces are state of the art with ergonomic design, dual 19 inch monitors, natural lighting and task lighting to assist staff with workflow and ensure a comfortable working atmosphere.

Required Skills

Minimum Education:

High School Diploma or G.E.D.


6 Months customer service experience

Prior healthcare call center experience a plus

Job Location

York, Pennsylvania, United States

Position Type




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Additional Requirements